Refund policy
Return, Replacement & Exchange Policy
At Elevora, we strive to deliver high-quality products and a smooth shopping experience. If something isn’t right, we’re here to help.
Return Policy (30 Days)
You can request a return within 30 days of delivery.
To be eligible:
- The item must be unused, unworn, and in original condition
- Must be returned with original packaging
- Proof of purchase (order ID / invoice) is required
To initiate a return, email us at store.elevora@gmail.com with your order details.
⚠️ Returns without prior approval will not be accepted.
Replacement Policy (Damaged / Defective / Wrong Item)
We offer free replacement if:
- You received a damaged product
- You received a defective item
- You received the wrong product
Steps:
- Email us within 48 hours of delivery
- Share clear images/videos of the issue
- Our team will verify and arrange a replacement at no extra cost
Exchange Policy
We currently do not offer direct exchanges.
If you need a different product:
- Return the original item (if eligible)
- Place a new order separately
Non-Returnable Items
Due to hygiene and safety reasons, the following cannot be returned:
- Used personal care products (including hair tools once used)
- Items without original packaging
- Sale/discounted items
- Gift cards
Return Shipping
- If the return is due to our error (damaged/wrong product) → We cover shipping
- For other returns → Customer may need to bear return shipping charges
(Return address will be shared after approval)
Refunds
- Refunds are processed after inspection of returned item
- If approved, refund will be issued to your original payment method within 7–10 business days
- It may take additional time for banks/payment providers to reflect the amount
If you haven’t received your refund after 10–15 business days, contact us at store.elevora@gmail.com
Need Help?
For any queries, feel free to reach out to us at:
📧 store.elevora@gmail.com